General conditions of sale


These General Conditions of Sale govern the sales of items on the website by:

LES BOUTIQUES LONGCHAMP Company, S.A.S. with capital of 1.858.000 euros, whose registered office is at 404, Rue Saint Honoré, 75001 PARIS, represented by JEAN CASSEGRAIN Company, acting in its capacity as President, itself represented by its President Mr Philippe Cassegrain, and registered in the Companies’ Register under number 334 502 655 PARIS. Intracommunity VAT number: FR 06 334 502 655.

The sale of LONGCHAMP articles on this site is available in English.

The fact of placing an order implies full and entire acceptance of these General Conditions of Sale which may be accessed at any time on the website, especially when registering the order. We invite you to print a copy of the Conditions to be kept for your future reference. Unless otherwise proven, the data that we record constitute proof of the transactions and the date thereof.

General Conditions of Sale form the sole agreement between the parties and prevail over any other document. They may be modified at any time. The new General Conditions of Sale will apply to any order placed after they have been posted on the website.

Orders placed on the website are for private individuals legally capable of entering into a binding contract (aged 18 or more) and companies who are “final buyers” other than for their resale. The resale of LONGCHAMP items is strictly forbidden by those who plan to sell as a business activity.

For all information, questions, advice or follow-up of your order, our E-shopping Customer Service is at your disposal:

By letter at the following address:

SAS LES BOUTIQUES LONGCHAMP – E-shopping Customer Service

404 rue Saint Honoré - 75001 PARIS – FRANCE

By electronic mail:

By Phone +44 (0) 20 7493 8500 (standard rates apply)

Monday through Friday from 9 a.m. to 6 p.m., on Saturday from 9 a.m. to 4 p.m. 

Be careful: For personalized items, you have no option to claim a right of withdrawal. For collection items, you have fourteen (14) days as from the day you received your order to claim your right of withdrawal, without any penalties and indication of reasons.


-       A choice of collection items from traditional and new ranges of the LONGCHAMP brand;

-       Personalized items on sale designed and manufactured to your specifications within the sole limit of the choices offered.

The offer of items are made to the extent of the stock available. Upon placing an order, you are advised of the availability of items.


Prices are VAT-Inclusive (VAT rate effective on the date of registration of the order), with the exception of shipping costs. Prices are indicated in Pounds.

Prices may be changed at any time, it being understood that the items are invoiced and therefore payable on the basis of the price in force at the time of ordering.

The total amount of the order you intend to place appears on the « Order Review » screen of your order, and includes the following information:

prices (VAT included) of items

shipping cost


All orders are limited per person and per thirty (30) calendar days:

-       5 personalized items,

-       5 collection items,

for a maximum total amount of two thousand (2.000) pounds VAT included (shipping costs excluded).

The processing of an order is subject to compliance with the following phases:

STEP 1: Choice of item(s):

  • For collection items: selection of the colours
  • For personalized items: selection of the model, then personalisation of the article in several steps in the order of your choice:
    • Personalized canvas Le Pliage items: selection of the length of the handles, choice of colours and selection of possible options.
    • Personalized leather Le Pliage items: choice of colours and selection of possible options.

Access to Step 2 takes place by clicking on the button ‘ADD’.

STEP 2: Access to ‘BASKET’:

  • Choice of the gift option and addition of a personal message.
  • Indication of the carrier (UPS)

Access to Step 3 takes places by clicking on the button “ORDER”

STEP 3: Validation of the order in 3 stages:

  1. Identification : creation of your customer account or authentication through an existing customer account
  2. Summary of the order:

o    Banking and postal information:

§  filling in of delivery and billing addresses;

§  filling in of banking data or indication of payment by means of a Paypal account.

o    Viewing the record of your order:

§  articles ordered and total amount of the order;

§  indication of the carrier and of the delivery time

At that stage, you can verify your data entered when you process your order and, if necessary, correct them.

o    Acceptance of the General Conditions of Sale.

o    Definitive validation of the order by clicking on the button “CONFIRM PAYMENT”

  1. Order Confirmation:

o    Receipt of an electronic printable mail of confirmation deemed to be the purchase order confirmation also containing this General Conditions of Sale, the E-Shopping Customer Service contact, information on the right of withdrawal, and the cancellation form.

o    Receipt of an electronic mail confirming the shipment of the order upon the occurrence thereof.

The invoice shall be attached to your order dispatch confirmation email.


For personalized items, you have twenty four (24) hours since you place your order to make any changes relating to the features of the items (colours, choice of metal buckles, etc.), as long as these changes do not lead to any change in the price. To do this, please contact the E-shopping Customer Service at:

We reserve the right not to honor an order abnormal or carried out insincerely, as well as for any other legitimate reasons.


Payment of your purchases is made exclusively by bank card or by means of a PayPal account upon the placement of your order (Carte Bleue, Visa, Eurocard/Mastercard, American express).

Your bank card or your PayPal account is debited no later than six (6) days after the placement of your order, in the currency thereof.

You may make your purchases in complete safety. The bank details that you transmit on line to a registered bank are confidential and carried out in a secured environment (SSL protocol).

Payment card numbers are not conserved on our site, but on a banking establishment’s secure site.

In the framework of payments made by electronic way and in order to prevent fraudulent use of form of payment on Internet, we are completing a check of the accuracy of the information entered by you when you placed your order.

Therefore we are currently checking that the bank card address and invoice address match each other.

We also reserve the right to request additional documents (photocopy of ID document, proof of address...) to confirm your purchase and send your order. Such requests will be made by e-mail or by telephone:

- For an order with a delivery address different from the billing address;

- For new clients;

- For an order exceeding two hundred (200) pounds.

We remain the owners of the items sold until the complete payment of the price, including VAT and delivery charges.



The items offered for sale are delivered only in United Kingdom. Please note that we will not deliver to the following destinations: Ascension islands (St Helena), Anguilla, British Virgin Islands (Tortola), British Indies (Chagos), Gibraltar, Guernsey, Jersey, Falklands islands, Montserrat, and Pitcairn. Deliveries are made at the address indicated upon placement of the order.

We will do not deliver to an approved LONGCHAMP retail outlet, a LONGCHAMP boutique, a hotel, a post box, or carrying the indication « Postal Sector ».

For information, and for the sake of efficiency, the data provided are analysed by Cybersource.

The items are covered by our insurance up to their delivery. They will be at your risk from the time of delivery.

Deliveries are made by UPS, from Monday to Wednesday.


Shipping costs are indicated in the “Order Review”, step 3 of the ordering process, and depend on the total amount of your order, determined as follow:

Last version : October 12th 2017