Frequently Asked Questions
Is there a guarantee ?
Our products comply with the regulations in force. They benefit from LONGCHAMP expertise and quality.
They are thus guaranteed against any manufacturing faults. If a manufacturing fault occurs, LONGCHAMP will repair your purchase free of charge, or exchange it. Exchanged items will not be returned.
The LONGCHAMP guarantee obviously does not cover normal wear and tear, accidental damage or damage caused by the use of a solvent or by the abnormal use of the item.
If you intend to exercise the LONGCHAMP guarantee, we recommend that you immediately contact our E-shopping Customer Service via our Contact form. The latter, after validation, will give you the conditions of return of your item (s).
The ordered items are covered by a legal guarantee of compliance and by a guarantee against hidden defects, in accordance with legal provisions in force.
You have a period of 2 years in which to invoke the above guarantees by contacting LONGCHAMP’s After-Sales Department. This period runs from the delivery of the items for the legal obligation of compliance and from the discovery of the defect for the hidden defects guarantee.
If you intend to exercise the legal guarantees, we recommend that you immediately contact our E-shopping Customer Servicevia our Contact form. The latter, after validation, will give you the conditions of return of your item (s).