Frequently Asked Questions


How do I place an order on the website?

All orders are limited per person and per 30 calendar days to 5 personalized items, for a maximum total amount of 2.000 Euros VAT included (shipping costs excluded).

The processing of an order is subject to compliance with the following phases:

STEP 1: Choice of item(s): selection of the model, then personalisation of the article in several steps in the order of your choice:

  • Personalized canvas Le Pliage items: selection of the length of the handles, choice of colours and selection of possible options.
  • Personalized leather Le Pliage items: choice of colours and selection of possible options.

Access to Step 2 takes place by clicking on the button ‘ADD TO CART’.

STEP 2: Access to “BASKET”:

  • Choice of the gift option and addition of a personal message.
  • Indication of the carrier and mention of the indicative date(s) of delivery.

Access to Step 3 takes place by clicking on the button "ORDER".

STEP 3: Validation of the order in 3 stages:

1.     Identification : creation of your customer account or authentication through an existing customer account

2.     Summary of the order:

o    Banking and postal information:

§  filling in of delivery and billing addresses;

§  filling in of banking data or indication of payment by means of a Paypal account.

o    Viewing the record of your order:

§  articles ordered and total amount of the order;

§  indication of the carrier and of the delivery date(s).

At that stage, you can verify your data entered when you process your order and, if necessary, correct them.

o    Acceptance of the General Conditions of Sale.

o    Definitive validation of the order by clicking on the button “CONFIRM PAYMENT”

3.     Order Confirmation:

o    Receipt of an electronic printable mail of confirmation deemed to be the purchase order confirmation also containing a link towards this General Conditions of Sale, the E-Shopping Customer Service contact and the cancellation form.

o    Receipt of an electronic mail confirming the shipment of the order upon the occurrence thereof.

The invoice shall be attached to your order dispatch confirmation email.

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